I think we were all relieved to hear that the guy who was lecturing us was "crap" when he first started out, but has clearly improved an awful lot since - he had our undivided attention for the entire session!
It was suggested that we had "just enough control for you to be able to teach," rather than aiming for a palpable air of fear when we walk into the room.
We were directed to read Charlie Taylor's Behaviour Checklist (notes here), use gold stars with all age groups and learn names as quickly as possible.
And finally, it was time for Peter Kay...
